Robert Saltzman, Vijay Mehrotra. A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems. In Winter Simulation Conference. pages 466-473, 2004. [doi]
@inproceedings{SaltzmanM04,
title = {A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems},
author = {Robert Saltzman and Vijay Mehrotra},
year = {2004},
url = {http://www.informs-sim.org/wsc04papers/056.pdf},
tags = {modeling, analysis},
researchr = {https://researchr.org/publication/SaltzmanM04},
cites = {0},
citedby = {0},
pages = {466-473},
booktitle = {Winter Simulation Conference},
}