The role of process improvement in IT departments: experiences and lessons learned

Paolo Salvaneschi, Daniele Grasso, Maurizio Besurga. The role of process improvement in IT departments: experiences and lessons learned. Software Process: Improvement and Practice, 11(3):309-317, 2006. [doi]

Authors

Paolo Salvaneschi

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Daniele Grasso

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Maurizio Besurga

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