Clênio F. Salviano. A Modeling View of Process Improvement. In Rory V. O'Connor, Terry Rout, Fergal McCaffery, Alec Dorling, editors, Software Process Improvement and Capability Determination - 11th International Conference, SPICE 2011, Dublin, Ireland, May 30 - June 1, 2011. Proceedings. Volume 155 of Communications in Computer and Information Science, pages 16-27, Springer, 2011. [doi]