Pamela Samuelson. The Ups and Downs of Look and Feel. Communications of the ACM, 36(4):29-35, 1993.
@article{Samuelson93a,
title = {The Ups and Downs of Look and Feel},
author = {Pamela Samuelson},
year = {1993},
researchr = {https://researchr.org/publication/Samuelson93a},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {36},
number = {4},
pages = {29-35},
}