Douglas A. Samuelson. Predictive Dialing for Outbound Telephone Call Centers. Interfaces, 29(5):66-81, 1999. [doi]
@article{Samuelson99-0,
title = {Predictive Dialing for Outbound Telephone Call Centers},
author = {Douglas A. Samuelson},
year = {1999},
doi = {10.1287/inte.29.5.66},
url = {http://dx.doi.org/10.1287/inte.29.5.66},
researchr = {https://researchr.org/publication/Samuelson99-0},
cites = {0},
citedby = {0},
journal = {Interfaces},
volume = {29},
number = {5},
pages = {66-81},
}