Carla van de Sande. Free, Open, Online, Help Forums: Convenience, Connection, Control, Comfort, and Communication. IJSKD, 2(4):1-17, 2010. [doi]
@article{Sande10,
title = {Free, Open, Online, Help Forums: Convenience, Connection, Control, Comfort, and Communication},
author = {Carla van de Sande},
year = {2010},
doi = {10.4018/jskd.2010100101},
url = {http://dx.doi.org/10.4018/jskd.2010100101},
researchr = {https://researchr.org/publication/Sande10},
cites = {0},
citedby = {0},
journal = {IJSKD},
volume = {2},
number = {4},
pages = {1-17},
}