Werner Sandmann. Quantitative fairness for assessing perceived service quality in queues. Operational Research, 13(2):153-186, 2013. [doi]
@article{Sandmann13,
title = {Quantitative fairness for assessing perceived service quality in queues},
author = {Werner Sandmann},
year = {2013},
doi = {10.1007/s12351-011-0111-9},
url = {http://dx.doi.org/10.1007/s12351-011-0111-9},
researchr = {https://researchr.org/publication/Sandmann13},
cites = {0},
citedby = {0},
journal = {Operational Research},
volume = {13},
number = {2},
pages = {153-186},
}