Visual summarization of incidents in the context of service delivery factories - researchr publication authors

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Vagner Figueredo de Santana, Rogério Abreu de Paula, Claudio S. Pinhanez, Silvia Cristina Sardela Bianchi, Elaine Naomi Watanabe, Alessandro Costa, Carina Missae. Visual summarization of incidents in the context of service delivery factories. In Tayana Conte, Thais Castro, Bruno Santana da Silva, Simone Diniz Junqueira Barbosa, editors, Simpósio Brasileiro sobre Fatores Humanos em Sistemas Computacionais, IHC '13, Manaus, Brazil, October 8-11, 2013. pages 300-303, Brazilian Computer Society / ACM, 2013. [doi]

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