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Carlos Raniery Paula dos Santos, Lisandro Zambenedetti Granville, Winnie Cheng, David Loewenstern, Larisa Shwartz, Nikos Anerousis. Performance management and quantitative modeling of IT service processes using mashup patterns. In 7th International Conference on Network and Service Management, CNSM 2011, Paris, France, October 24-28, 2011. pages 1-9, IEEE, 2011. [doi]

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