Brian L. Dos Santos, Lyle Sussman. Improving the return on IT investment: the productivity paradox. Int J. Information Management, 20(6):429-440, 2000. [doi]
@article{SantosS00-0,
title = {Improving the return on IT investment: the productivity paradox},
author = {Brian L. Dos Santos and Lyle Sussman},
year = {2000},
doi = {10.1016/S0268-4012(00)00037-2},
url = {http://dx.doi.org/10.1016/S0268-4012(00)00037-2},
researchr = {https://researchr.org/publication/SantosS00-0},
cites = {0},
citedby = {0},
journal = {Int J. Information Management},
volume = {20},
number = {6},
pages = {429-440},
}