Teresa Sarmento, Lia Patrício. Mobile service experiences: qualitative study with a broader perspective. In Marco de Sá, Luís Carriço, Nuno Correia, editors, Proceedings of the 12th Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI 2010, Lisbon, Portugal, September 7-10, 2010. ACM International Conference Proceeding Series, pages 413-414, ACM, 2010. [doi]