Gerhard Satzger, Axel Kieninger. Risk-Reward Sharing in IT Service Contracts - A Service System View. In 44th Hawaii International International Conference on Systems Science (HICSS-44 2011), Proceedings, 4-7 January 2011, Koloa, Kauai, HI, USA. pages 1-8, IEEE Computer Society, 2011. [doi]
@inproceedings{SatzgerK11, title = {Risk-Reward Sharing in IT Service Contracts - A Service System View}, author = {Gerhard Satzger and Axel Kieninger}, year = {2011}, doi = {10.1109/HICSS.2011.365}, url = {http://dx.doi.org/10.1109/HICSS.2011.365}, tags = {contracts}, researchr = {https://researchr.org/publication/SatzgerK11}, cites = {0}, citedby = {0}, pages = {1-8}, booktitle = {44th Hawaii International International Conference on Systems Science (HICSS-44 2011), Proceedings, 4-7 January 2011, Koloa, Kauai, HI, USA}, publisher = {IEEE Computer Society}, isbn = {978-0-7695-4282-9}, }