On the Risk Exposure and Priority Determination of Changes in IT Service Management - researchr publication authors

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Jacques Philippe Sauvé, Rodrigo A. Santos, Rodrigo R. Almeida, José Antão Beltrão Moura. On the Risk Exposure and Priority Determination of Changes in IT Service Management. In Alexander Clemm, Lisandro Zambenedetti Granville, Rolf Stadler, editors, Managing Virtualization of Networks and Services, 18th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2007, San José, CA, USA, October 29-31, 2007, Proceedings. Volume 4785 of Lecture Notes in Computer Science, pages 147-158, Springer, 2007. [doi]

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