Deepak Saxena, Laurent Muzellec, Joe McDonagh. From Bureaucracy to Citizen-Centricity: How the Citizen-Journey Should Inform the Digital Transformation of Public Services. IJEGR, 18(1):1-17, 2022. [doi]
@article{SaxenaMM22,
title = {From Bureaucracy to Citizen-Centricity: How the Citizen-Journey Should Inform the Digital Transformation of Public Services},
author = {Deepak Saxena and Laurent Muzellec and Joe McDonagh},
year = {2022},
doi = {10.4018/ijegr.305230},
url = {https://doi.org/10.4018/ijegr.305230},
researchr = {https://researchr.org/publication/SaxenaMM22},
cites = {0},
citedby = {0},
journal = {IJEGR},
volume = {18},
number = {1},
pages = {1-17},
}