The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention - researchr publication authors

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Anne Scherer, Nancy Wünderlich, Florian von Wangenheim. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly, 39(1):177-200, 2015. [doi]

This author has not been identified. Look up 'Anne Scherer' in GoogleThis author has not been identified. Look up 'Nancy Wünderlich' in GoogleThis author has not been identified. Look up 'Florian von Wangenheim' in Google

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