Service Assessment for Identifying Adaptation Requirements

Michael Schermann, Tilo Böhmann, Ute Reuter, Helmut Krcmar. Service Assessment for Identifying Adaptation Requirements. In Tilo Böhmann, Wolfgang Burr, Thomas Herrmann, Helmut Krcmar, editors, Implementing International Services. Gabler Research, pages 139-151, Gabler, 2012. [doi]

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