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A Dyadic Analysis of Media Synchronicity and Task in Live Chat Online Customer Service (LCOCS)

Shu Z. Schiller, Dennis F. Galletta. A Dyadic Analysis of Media Synchronicity and Task in Live Chat Online Customer Service (LCOCS). In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 363, Association for Information Systems, 2006. [doi]

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Shu Z. Schiller

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Dennis F. Galletta

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