Knowledge-based extension of ITIL process models in ERP service support - researchr publication authors

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Simone Schmid, Norbert Gronau. Knowledge-based extension of ITIL process models in ERP service support. In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 310, Association for Information Systems, 2006. [doi]

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