From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements

Susanne Schmidt-Rauch, Gerhard Schwabe. From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements. ACM Trans. Management Inf. Syst., 2(3):17, 2011. [doi]

Authors

Susanne Schmidt-Rauch

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Gerhard Schwabe

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