The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises - researchr publication authors

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Philipp Schmidtbauer, Kurt Sandkuhl, Dirk Stamer. The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises. In Witold Abramowicz, editor, Business Information Systems Workshops - BIS 2013 International Workshops, Poznań, Poland, June 19-20, 2013, Revised Papers. Volume 160 of Lecture Notes in Business Information Processing, pages 124-135, Springer, 2013. [doi]

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