Scott L. Schneberger. STATER NV: e-Servicing strategies. JIT, 19(2):108-116, 2004. [doi]
@article{Schneberger04, title = {STATER NV: e-Servicing strategies}, author = {Scott L. Schneberger}, year = {2004}, doi = {10.1057/palgrave.jit.2000014}, url = {http://dx.doi.org/10.1057/palgrave.jit.2000014}, researchr = {https://researchr.org/publication/Schneberger04}, cites = {0}, citedby = {0}, journal = {JIT}, volume = {19}, number = {2}, pages = {108-116}, }