Manfred Schneps-Schneppe, Janis Sedols. Multi-Skill Call Center as a Grading from Old Telephony. In Sergey Balandin, Dmitri Moltchanov, Yevgeni Koucheryavy, editors, Smart Spaces and Next Generation Wired/Wireless Networking, 9th International Conference, NEW2AN 2009 and Second Conference on Smart Spaces, ruSMART 2009, St. Petersburg, Russia, September 15-18, 2009. Proceedings. Volume 5764 of Lecture Notes in Computer Science, pages 154-167, Springer, 2009. [doi]
@inproceedings{Schneps-SchneppeS09,
title = {Multi-Skill Call Center as a Grading from Old Telephony},
author = {Manfred Schneps-Schneppe and Janis Sedols},
year = {2009},
doi = {10.1007/978-3-642-04190-7_15},
url = {http://dx.doi.org/10.1007/978-3-642-04190-7_15},
researchr = {https://researchr.org/publication/Schneps-SchneppeS09},
cites = {0},
citedby = {0},
pages = {154-167},
booktitle = {Smart Spaces and Next Generation Wired/Wireless Networking, 9th International Conference, NEW2AN 2009 and Second Conference on Smart Spaces, ruSMART 2009, St. Petersburg, Russia, September 15-18, 2009. Proceedings},
editor = {Sergey Balandin and Dmitri Moltchanov and Yevgeni Koucheryavy},
volume = {5764},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-642-04188-4},
}