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Measuring Information Technology Service Levels: a Literature Review

Franziska Schorr, Lars Hvam. Measuring Information Technology Service Levels: a Literature Review. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2020, Singapore, December 14-17, 2020. pages 265-269, IEEE, 2020. [doi]

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Franziska Schorr

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Lars Hvam

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