Petra Schubert. Business Software as a Facilitator for Business Process Excellence: Experiences from Case Studies. Electronic Markets, 17(3):187-198, 2007. [doi]
@article{Schubert07,
title = {Business Software as a Facilitator for Business Process Excellence: Experiences from Case Studies},
author = {Petra Schubert},
year = {2007},
doi = {10.1080/10196780701503088},
url = {http://dx.doi.org/10.1080/10196780701503088},
tags = {case study},
researchr = {https://researchr.org/publication/Schubert07},
cites = {0},
citedby = {0},
journal = {Electronic Markets},
volume = {17},
number = {3},
pages = {187-198},
}