Impacts of software agents in eCommerce systems on customer s loyalty and on behavior of potential customers - researchr publication authors

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Juergen Seitz, Eberhard Stickel, Krzysztof Woda. Impacts of software agents in eCommerce systems on customer s loyalty and on behavior of potential customers. In Mehdi Khosrowpour, editor, Challenges of Information Technology Management in the 21st Century, 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000. pages 410-414, IDEA Group Publishing, 2000.

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