Hyeonju Seol, Jeewon Choi, Gwangman Park, Yongtae Park. A framework for benchmarking service process using data envelopment analysis and decision tree. Expert Syst. Appl., 32(2):432-440, 2007. [doi]
@article{SeolCPP07,
title = {A framework for benchmarking service process using data envelopment analysis and decision tree},
author = {Hyeonju Seol and Jeewon Choi and Gwangman Park and Yongtae Park},
year = {2007},
doi = {10.1016/j.eswa.2005.12.012},
url = {http://dx.doi.org/10.1016/j.eswa.2005.12.012},
tags = {analysis, data-flow analysis},
researchr = {https://researchr.org/publication/SeolCPP07},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {32},
number = {2},
pages = {432-440},
}