Roman B. Sergienko, Muhammad Shan, Alexander Schmitt. A Comparative Study of Text Preprocessing Techniques for Natural Language Call Routing. In Kristiina Jokinen, Graham Wilcock, editors, Dialogues with Social Robots - Enablements, Analyses, and Evaluation, Seventh International Workshop on Spoken Dialogue Systems, IWSDS 2016, Saariselkä, Finland, January 13-16, 2016. Volume 427 of Lecture Notes in Electrical Engineering, pages 23-37, Springer, 2016. [doi]