Thomas Setzer. Data-Driven Decisions in Service Engineering and Management. Enterprise Modelling and Information Systems Architectures, 9(1):106-117, 2014. [doi]
@article{Setzer14,
title = {Data-Driven Decisions in Service Engineering and Management},
author = {Thomas Setzer},
year = {2014},
url = {http://www.springerprofessional.de/5512092.html},
researchr = {https://researchr.org/publication/Setzer14},
cites = {0},
citedby = {0},
journal = {Enterprise Modelling and Information Systems Architectures},
volume = {9},
number = {1},
pages = {106-117},
}