Shariq Shah, Hossein Ghomeshi, Edlira Vakaj, Emmett Cooper, Shereen Fouad. A review of natural language processing in contact centre automation. Pattern Anal. Appl., 26(3):823-846, August 2023. [doi]
@article{ShahGVCF23,
title = {A review of natural language processing in contact centre automation},
author = {Shariq Shah and Hossein Ghomeshi and Edlira Vakaj and Emmett Cooper and Shereen Fouad},
year = {2023},
month = {August},
doi = {10.1007/s10044-023-01182-8},
url = {https://doi.org/10.1007/s10044-023-01182-8},
researchr = {https://researchr.org/publication/ShahGVCF23},
cites = {0},
citedby = {0},
journal = {Pattern Anal. Appl.},
volume = {26},
number = {3},
pages = {823-846},
}