Efficient ticket routing by resolution sequence mining - researchr publication authors

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Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis. Efficient ticket routing by resolution sequence mining. In Ying Li, Bing Liu, Sunita Sarawagi, editors, Proceedings of the 14th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Las Vegas, Nevada, USA, August 24-27, 2008. pages 605-613, ACM, 2008. [doi]

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