Nancy C. Shaw, Joo Eng Lee-Partridge, James Soo Keng Ang. Understanding the Hidden Dissatisfaction of Users toward End-User Computing. JOEUC, 15(2):1-22, 2003. [doi]
@article{ShawLA03,
title = {Understanding the Hidden Dissatisfaction of Users toward End-User Computing},
author = {Nancy C. Shaw and Joo Eng Lee-Partridge and James Soo Keng Ang},
year = {2003},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=3765},
tags = {C++},
researchr = {https://researchr.org/publication/ShawLA03},
cites = {0},
citedby = {0},
journal = {JOEUC},
volume = {15},
number = {2},
pages = {1-22},
}