Zhenyang Shen, Jinyang Zhou, Lewen Wang, Cong Cao 0002. The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario. In Constantine Stephanidis, Margherita Antona, Stavroula Ntoa, Gavriel Salvendy, editors, HCI International 2023 Posters - 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV. Volume 1835 of Communications in Computer and Information Science, pages 401-408, Springer, 2023. [doi]
@inproceedings{ShenZW023,
title = {The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario},
author = {Zhenyang Shen and Jinyang Zhou and Lewen Wang and Cong Cao 0002},
year = {2023},
doi = {10.1007/978-3-031-36001-5_51},
url = {https://doi.org/10.1007/978-3-031-36001-5_51},
researchr = {https://researchr.org/publication/ShenZW023},
cites = {0},
citedby = {0},
pages = {401-408},
booktitle = {HCI International 2023 Posters - 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV},
editor = {Constantine Stephanidis and Margherita Antona and Stavroula Ntoa and Gavriel Salvendy},
volume = {1835},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-031-36001-5},
}