Nigel Sheridan-Smith, Tim O'Neill, John Leaney, Mark Hunter. Distribution and Coordination of Policies for Large-scale Service Management. In Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Bruno Schulze, José Neuman de Souza, Iara Machado, Michael Stanton, editors, 4th Latin American Network Operations and Management Symposium, LANOMS 2005, Porto Alegre, Brazil, August 29-31, 2005. Proceedings. pages 257-262, UFRGS, 2005. [doi]
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