Customers' abandonment strategy in an M / G / 1 queue

Eliran Sherzer, Yoav Kerner. Customers' abandonment strategy in an M / G / 1 queue. Queueing Syst., 90(1-2):65-87, 2018. [doi]

@article{SherzerK18,
  title = {Customers' abandonment strategy in an M / G / 1 queue},
  author = {Eliran Sherzer and Yoav Kerner},
  year = {2018},
  doi = {10.1007/s11134-017-9567-5},
  url = {https://doi.org/10.1007/s11134-017-9567-5},
  researchr = {https://researchr.org/publication/SherzerK18},
  cites = {0},
  citedby = {0},
  journal = {Queueing Syst.},
  volume = {90},
  number = {1-2},
  pages = {65-87},
}