Namchul Shin. An empirical investigation of the economic payoffs of e-business and CRM innovations. IJEB, 2(4):351-365, 2004. [doi]
@article{Shin04:10,
title = {An empirical investigation of the economic payoffs of e-business and CRM innovations},
author = {Namchul Shin},
year = {2004},
doi = {10.1504/IJEB.2004.005638},
url = {http://dx.doi.org/10.1504/IJEB.2004.005638},
tags = {empirical, e-science},
researchr = {https://researchr.org/publication/Shin04%3A10},
cites = {0},
citedby = {0},
journal = {IJEB},
volume = {2},
number = {4},
pages = {351-365},
}