Namchul Shin, Donald F. Jemella. Business process reengineering and performance improvement: The case of Chase Manhattan Bank. Business Proc. Manag. Journal, 8(4):351-363, 2002. [doi]
@article{ShinJ02,
title = {Business process reengineering and performance improvement: The case of Chase Manhattan Bank},
author = {Namchul Shin and Donald F. Jemella},
year = {2002},
doi = {10.1108/14637150210435008},
url = {http://dx.doi.org/10.1108/14637150210435008},
researchr = {https://researchr.org/publication/ShinJ02},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {8},
number = {4},
pages = {351-363},
}