Anup Shrestha, Aileen Cater-Steel, Mark Toleman. Innovative decision support for IT service management. Journal of Decision Systems, 25(Supplement):486-499, 2016. [doi]
@article{ShresthaCT16,
title = {Innovative decision support for IT service management},
author = {Anup Shrestha and Aileen Cater-Steel and Mark Toleman},
year = {2016},
doi = {10.1080/12460125.2016.1187424},
url = {https://doi.org/10.1080/12460125.2016.1187424},
researchr = {https://researchr.org/publication/ShresthaCT16},
cites = {0},
citedby = {0},
journal = {Journal of Decision Systems},
volume = {25},
number = {Supplement},
pages = {486-499},
}