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A Tool for IT Service Management Process Assessment for Process Improvement

Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout. A Tool for IT Service Management Process Assessment for Process Improvement. In Jens Heidrich, Markku Oivo, Andreas Jedlitschka, Maria Teresa Baldassarre, editors, Product-Focused Software Process Improvement - 14th International Conference, PROFES 2013, Paphos, Cyprus, June 12-14, 2013. Proceedings. Volume 7983 of Lecture Notes in Computer Science, pages 330-333, Springer, 2013. [doi]

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