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Human Factors in the Design of Chatbot Interactions: Conversational Design Practices

Geovana Ramos Sousa Silva, Edna Dias Canedo. Human Factors in the Design of Chatbot Interactions: Conversational Design Practices. In Fábio Henrique M. Oliveira, Sylvana Karla da Silva de Lemos Santos, Ingrid Teixeira Monteiro, Maria Lúcia Bento Villela, editors, Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems, IHC 2024, Brasília, Brazil, October 7-11, 2024. pages 44, ACM, 2024. [doi]

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