Søren Skaarup. The Role of Domain-Skills in Bureaucratic Service Encounters. In Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk, editors, Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings. Volume 12219 of Lecture Notes in Computer Science, pages 179-196, Springer, 2020. [doi]
@inproceedings{Skaarup20, title = {The Role of Domain-Skills in Bureaucratic Service Encounters}, author = {Søren Skaarup}, year = {2020}, doi = {10.1007/978-3-030-57599-1_14}, url = {https://doi.org/10.1007/978-3-030-57599-1_14}, researchr = {https://researchr.org/publication/Skaarup20}, cites = {0}, citedby = {0}, pages = {179-196}, booktitle = {Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 - September 2, 2020, Proceedings}, editor = {Gabriela Viale Pereira and Marijn Janssen and Habin Lee and Ida Lindgren and Manuel Pedro Rodríguez Bolívar and Hans Jochen Scholl and Anneke Zuiderwijk}, volume = {12219}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-030-57599-1}, }