Susan A. Slotnick, Matthew J. Sobel. Manufacturing lead-time rules: Customer retention versus tardiness costs. European Journal of Operational Research, 163(3):825-856, 2005. [doi]
@article{SlotnickS05,
title = {Manufacturing lead-time rules: Customer retention versus tardiness costs},
author = {Susan A. Slotnick and Matthew J. Sobel},
year = {2005},
doi = {10.1016/j.ejor.2003.07.023},
url = {http://dx.doi.org/10.1016/j.ejor.2003.07.023},
tags = {rule-based, rules},
researchr = {https://researchr.org/publication/SlotnickS05},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {163},
number = {3},
pages = {825-856},
}