Assessing the implementation and effectiveness of process management initiatives at technologically consistent firms

Michael H. Small, Mahmoud M. Yasin, Jafar Alavi. Assessing the implementation and effectiveness of process management initiatives at technologically consistent firms. Business Proc. Manag. Journal, 17(1):6-20, 2011. [doi]

Authors

Michael H. Small

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Mahmoud M. Yasin

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Jafar Alavi

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