Karl L. Smart, Matthew E. Whitting. Designing systems that support learning and use: a customer-centered approach. Information & Management, 39(3):177-190, 2001. [doi]
@article{SmartW01,
title = {Designing systems that support learning and use: a customer-centered approach},
author = {Karl L. Smart and Matthew E. Whitting},
year = {2001},
doi = {10.1016/S0378-7206(01)00089-1},
url = {http://dx.doi.org/10.1016/S0378-7206(01)00089-1},
tags = {e-science, systematic-approach},
researchr = {https://researchr.org/publication/SmartW01},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {39},
number = {3},
pages = {177-190},
}