Alan D. Smith. Online accessibility concerns in shaping consumer relationships in the automotive industry. Online Information Review, 33(1):77-95, 2009. [doi]
@article{Smith09-5,
title = {Online accessibility concerns in shaping consumer relationships in the automotive industry},
author = {Alan D. Smith},
year = {2009},
doi = {10.1108/14684520910944409},
url = {http://dx.doi.org/10.1108/14684520910944409},
researchr = {https://researchr.org/publication/Smith09-5},
cites = {0},
citedby = {0},
journal = {Online Information Review},
volume = {33},
number = {1},
pages = {77-95},
}