Wally Smith, Becky Hill, John Long, Andy Whitefield. A design-oriented framework for modelling the planning and control of multiple task work in secretarial office administration. Behaviour & IT, 16(3):161-183, 1997. [doi]
@article{SmithHLW97,
title = {A design-oriented framework for modelling the planning and control of multiple task work in secretarial office administration},
author = {Wally Smith and Becky Hill and John Long and Andy Whitefield},
year = {1997},
doi = {10.1080/014492997119897},
url = {http://dx.doi.org/10.1080/014492997119897},
researchr = {https://researchr.org/publication/SmithHLW97},
cites = {0},
citedby = {0},
journal = {Behaviour & IT},
volume = {16},
number = {3},
pages = {161-183},
}