Alan D. Smith, Allen R. Lias. Identity Theft and E-Fraud as Critical CRM Concerns. IJEIS, 1(2):17-36, 2005. [doi]
@article{SmithL05-0,
title = {Identity Theft and E-Fraud as Critical CRM Concerns},
author = {Alan D. Smith and Allen R. Lias},
year = {2005},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=2079},
tags = {e-science},
researchr = {https://researchr.org/publication/SmithL05-0},
cites = {0},
citedby = {0},
journal = {IJEIS},
volume = {1},
number = {2},
pages = {17-36},
}