Alan D. Smith, William T. Rupp. Strategic online customer decision making: leveraging the transformational power of the Internet. Online Information Review, 27(6):418-432, 2003. [doi]
@article{SmithR03-0,
title = {Strategic online customer decision making: leveraging the transformational power of the Internet},
author = {Alan D. Smith and William T. Rupp},
year = {2003},
doi = {10.1108/14684520310510055},
url = {http://dx.doi.org/10.1108/14684520310510055},
tags = {transformation},
researchr = {https://researchr.org/publication/SmithR03-0},
cites = {0},
citedby = {0},
journal = {Online Information Review},
volume = {27},
number = {6},
pages = {418-432},
}