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The Conceptual Confusion Around "e-service": Practitioners' Conceptions

Eva Söderström, Jesper Holgersson, Beatrice Alenljung, Hannes Göbel, Carina Hallqvist. The Conceptual Confusion Around "e-service": Practitioners' Conceptions. In Marijn Janssen, Matti Mäntymäki, Jan Hidders, Bram Klievink, Winfried Lamersdorf, Bastiaan van Loenen, Anneke Zuiderwijk, editors, Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13-15, 2015, Proceedings. Volume 9373 of Lecture Notes in Computer Science, pages 366-371, Springer, 2015. [doi]

Authors

Eva Söderström

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Jesper Holgersson

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Beatrice Alenljung

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Hannes Göbel

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Carina Hallqvist

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