Karen R. Sollins. Designing for scale and differentiation. Computer Communication Review, 33(4):267-276, 2003. [doi]
@article{Sollins03, title = {Designing for scale and differentiation}, author = {Karen R. Sollins}, year = {2003}, doi = {10.1145/944759.944764}, url = {http://doi.acm.org/10.1145/944759.944764}, researchr = {https://researchr.org/publication/Sollins03}, cites = {0}, citedby = {0}, journal = {Computer Communication Review}, volume = {33}, number = {4}, pages = {267-276}, }