Lisa Z. Song, Michael Song, C. Anthony Di Benedetto. A Staged Service Innovation Model. Decision Sciences, 40(3):571-599, 2009. [doi]
@article{SongSB09,
title = {A Staged Service Innovation Model},
author = {Lisa Z. Song and Michael Song and C. Anthony Di Benedetto},
year = {2009},
doi = {10.1111/j.1540-5915.2009.00240.x},
url = {http://dx.doi.org/10.1111/j.1540-5915.2009.00240.x},
researchr = {https://researchr.org/publication/SongSB09},
cites = {0},
citedby = {0},
journal = {Decision Sciences},
volume = {40},
number = {3},
pages = {571-599},
}